Succeeding As A Supervisor

Succeeding As A Supervisor

Succeeding as a Supervisor is a short, but thorough, five-day introductory program that equips you with the necessary knowledge and skills to be effective in your job.

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>>Program information and registration

Many supervisors rise through their organization without any training. However, the roles and responsibilities of a supervisor are complex and varied, and the skills they need should be learned systematically with a focus on improving supervisory performance.

Course topics include:

• building trust
• leading teams
• planning and delegating
• performance evaluation
• handling conflict

The ideal participant might be:

• a supervisor who has been in his or her job two years or less
• an employee who is not currently a supervisor but is interested in developing those skills
• a long-term supervisor with no formal supervisory training

Module One (two days) topics:

• The Many Jobs of a Supervisor
• Communicating with Employees
• Leading the Work Team
• Building Trust and Respect
• Planning and Delegating

Module Two (two days) topics:

• Motivation
• Performance Evaluation and Coaching
• Developing and Maintaining Discipline
• Handling Conflict

At the end of Module Two, each participant selects a course topic and develops a plan to improve skills in their chosen area. Participants will apply their newly learned skills in between Modules Two and Three.

Module Three (1 day)

During Module Three, participants discuss what they practiced, how it worked, reactions from employees and what they intend to do during the subsequent six months to improve their supervisory practices. On the last day, participants also present their plans of action and leave with a plan of improvement. A certificate of completion is provided after Module Three.